Automation Glossary
Updated: September 10, 2025
Key Terms
- Automation: Using software to perform tasks without manual effort.
- Flow: A sequence of steps your chatbot follows to guide a user.
- Trigger: An event (like a button click or keyword) that starts an automation.
- Integration: Connecting your chatbot to other tools like Google Sheets or a CRM.
- ManyChat: A platform we use to build and host chatbots.
How To Use This Glossary
Use this page as a quick reference while planning your chatbot project. If you come across a term you don’t recognize, reach out and we’ll clarify it in the context of your business.